Terms & Conditions
Welcome to Servio.lk. These Terms and Conditions govern your use of our website and the booking of professional services from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any bookings.
Use of the Website
- You must be at least 18 years old to use our website or make bookings.
- You are responsible for maintaining the confidentiality of your account information, including your username and password, if applicable.
- You agree to provide accurate and current information during the registration and booking process.
- You may not use our website for any unlawful or unauthorized purposes.
Service Information and Pricing
- We strive to provide accurate service descriptions, provider details, and pricing information. However, we do not guarantee the absolute accuracy or completeness of such information provided by third-party professionals.
- Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
Bookings and Payments
- By placing a booking on our website, you are making a commitment to the selected service provider for the chosen time slot.
- We or the service provider reserve the right to refuse or cancel any booking for any reason, including but not limited to provider unavailability, errors in pricing or service information, or suspected fraudulent activity.
- You agree to provide valid and up-to-date payment information and authorize us to charge the total booking amount, including applicable taxes and fees, to your chosen payment method.
- We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Service Delivery
- Servio.lk acts as an intermediary platform connecting you with service providers. The actual delivery of the service is the sole responsibility of the respective professional (Doctor, Salon, Mechanic, etc.).
- Any disputes regarding the quality of service should be resolved directly with the service provider.
Cancellations and Refunds
Our Cancellation and Refund Policy governs the process and conditions for canceling appointments and seeking refunds. Please refer to the specific policy provided on our website for more information.
Intellectual Property
- All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Servio.lk or its licensors.
- You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
- In no event shall Servio.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the use of services booked through our platform.
- We make no warranties or representations, express or implied, regarding the quality, safety, or suitability of the services offered by third-party providers on our platform.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.